1. No current transactions
No products or services are currently available to purchase from LucidCog, and we do not currently take card payments, subscriptions or orders. There is therefore no current purchase to return, refund or cancel.
2. Before we accept payment
Before any commercial launch, we will show the applicable terms at the point of purchase, including:
- the product or service being supplied and how it is delivered;
- the total price, currency and any applicable taxes;
- whether billing is one-off or recurring;
- how and when a recurring service can be cancelled;
- refund eligibility, exclusions and processing times;
- how to contact support or raise a billing dispute.
3. Statutory rights
Any future product-specific policy will not limit rights that cannot be excluded under applicable law. Where a cooling-off right applies to digital content or services, we will explain it and obtain any consent required before immediate supply begins.
4. Unexpected charges or disputes
LucidCog should not currently appear as a charge on a customer's payment method. If you believe a charge refers to LucidCog, email support@lucidcog.com with the date, amount and a non-sensitive payment reference. Do not send a full card or bank account number. We will investigate and respond as soon as reasonably possible.